Data Deletion
Last updated: October 9, 2026
You can ask ShipNYap to delete the personal data we hold about you, for any of our products, at any time. Here is how it works.
1. How to request deletion
Send an email to data@shipnyap.in with the subject "Data Deletion Request". Please include:
- The email address or phone number you used with us.
- Which product the data relates to (website waitlist, NED, Vaani).
- Anything that helps us find your records, such as a Vaani ticket number.
We may ask you to confirm your identity before we delete anything, so that nobody else can remove your data.
2. What we delete
- Waitlist: your submission is removed from our form provider and our records.
- Vaani: your phone number, call transcripts, recordings and ticket details that we control.
- Emails you have sent us.
3. NED data on your device
NED stores your conversations, profile and memories on your device, not with us. To delete it, clear the app's data or uninstall the app. We cannot access or delete that data remotely because we never hold it.
4. Timeline
We acknowledge requests within 7 days and complete deletion within 30 days. We will email you when it is done.
5. What we may have to keep
If the law requires us to keep certain records, or we need them to resolve a dispute or prevent fraud, we will keep only what is necessary and tell you what and why. Vaani data may also sit with the organisation that deploys the helpline; we will tell you who to contact where that applies.